I can't download a video.

If you are having trouble downloading a video from YouTube, here are some things to check before contacting support:

1. Is your computer connected to the internet?
2. Is the video private? If so, Viddly cannot download it.
3. Does the video still exist? If you are trying to download a video from a link, perhaps the video has since been removed.

If you have already tried these steps, feel free to contact support here. Please include any screenshots of the error message that you might have, as well as the URL of the video you are trying to download. The more information you can give our support agents, the quicker we can fix the issue!